I am of the opinion when I pay someone a substantial amount of money a job will be done accurately. I know we are human, and as such we make mistakes. I accept this, but would like to know why some people make the same mistake over and over?!
Recently, we spent a large amount of money to have our kitchen and the main floor of our house renovated.
When the job ran over time, we expected and accepted it.
When the counter was too long, we asked them to recut to the correct length.
When the cupboards were ordered incorrectly, we modified our original design and ordered two smaller cupboards rather than send back the upper and lower bank of cupboards already installed.
When the contractor drilled too far and put holes in the adjoining dining room wall, we just asked him to patch the holes.
When the contractor re-installed the powder room vanity too far from the wall, we just politely pointed it out and asked him to move it to the original spot.
When our household alarm started to make loud alarm bleeping sounds in the middle of the night, after freaking out, I called our alarm rep and following his instructions found the contractor had tripped the breaker switch causing the alarm battery to run out.
When the alarm started making a different bleeping sound in the middle of the afternoon, our alarm rep spent two hours to figure out we had a leak from our laundry room running into our electrical box! The next day when I told the contractor about the leak and it took him a week to fix it.
When they hooked up the water line to our fridge and the next day we found it was leaking into the basement, we asked them to come back to fix it.
When Mike, a different contractor, told us the back splash was crooked, we tried to come up with a solution other than taking it down. It's still crooked and it bothers me every time I look at it.
Tonight as two of my children had just fallen asleep the alarm started to make the loud bleeping sound AGAIN! We ran down to check the electrical box and sure enough the leak is still there!
Now I'm mad. We've been accommodating and polite with the contractors because we expected there would be some issues. We had heard renovation horror stories from friends so we thought the little things that happened weren't as bad as what others had lived through. As I sit here recounting all the mishaps, I feel like we've been way too passive.
If the squeaky wheel gets the grease, it's time for us to start screeching. I have not been able to contact our alarm rep so my fingers are crossed it doesn't go off again and wake the kids. Thank goodness tomorrow is Monday and the renovation shop is open.
The contractor said, "You'll love me in the beginning, hate me in the middle, and love me in the end." I'm still waiting to feel the love.
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